Due to new coronavirus safety measures, we are processing orders slightly slower than normal, but most are arriving within 5-7 working days. Thank you for your support and your patience. We are very disappointed by this and we hope to be delivering plants to our Northern Irish customers very soon!If you can't find an answer to your question below, feel free to contact us using the form on our contact page, or via email: email@example.com.
Due to new coronavirus safety measures, we are processing orders slightly slower than normal, but most are arriving within 5-7 working days. Thank you for your support and your patience.
If you can't find an answer to your question below, feel free to contact us using the form on our contact page, or via email: firstname.lastname@example.org
Is the shipping free for plants?
The shipping is free when you order $84.99+ worth of plants.
Do the plants come in a pot or do I have to buy them separately?
Yes, each plant is shipped in its nursery pot. However, we have a selection of decorative pots that are available for purchase.
How long will my order take to arrive?
Please allow 1-2 business days for your order to be processed by our warehouse. Once process delivery times are 2-5 business days.
If I order a decorative pot, will my plant be potted for me?
Unfortunately, this is not a service we provide, and we do this for several reasons. – Your plant has gone on a big journey! It will need some time to acclimate to your home before it is repotted. If we repotted your –plant for you, then we would be causing unnecessary additional stress that could cause your plants to become upset. – Some of our pots do not have drainage holes, and watering should be done with caution. The nursery pots do have drainage holes and will allow air to circulate around the roots during shipping.
Is it safe for the plants to travel?
Absolutely! We take several stems to safely secure plants for travel. We only select plants that will be able to withstand the stress of travel. We provide several layers of protection to reduce movement and stress on your plants during transit. Each Package is marked, indicating that the courier needs to be gentle with the plants. We have also cultivated a relationship with the courier to ensure that your plant arrives safely.
My plant looks sad and unhappy, what do I do?
It’s Important to not panic! Sometimes plants need a slight adjustment to their care or environments. Typically these are easy fixes and require a lighting, water, or temp adjustment to get your plant to look lush again. Each plant order is sent out with specialized care cards, these will help provide a guideline of your plant’s requirements. You can also visit the plant description located on our page that provides vital information for each plant. You can also email our Customer service team at email@example.com with any questions or concerns and they will be happy to help you troubleshoot the problem.
I don’t like my plant. Can I get a refund?
Plant sales are final.
How does the subscription work?
Every month subscribers receive a beautiful hand-picked plant, a perfectly fitting ceramic pot or basket, a printed care card, and your monthly Plants & Wellness course booklet. Every 2-3 months, you'll receive surprise add-on gifts too, so watch out for those! Each plant and pot combination is specially selected by our team of experts, and remains a surprise until you get your reveal email.
Why should I subscribe?
As a subscriber you’ll receive a carefully sourced and exciting plant (including some hard-to-find varieties), a perfectly matched pot or basket, care information card to help you look after your new plant plus exclusive monthly Plants & Wellness course booklet. Every 2-3 months we’ll also include a free gift with your subscription.
We’ve even made delivery from our fulfillment centre in the Netherlands free for all subscriptions, meaning your plant arrives from the grower and is on its way directly to you on the very same day.
Can I cancel my subscription?
We’ll be sorry to see you go, but if you’re not 100% happy with your monthly subscription you can cancel the subscription by logging into your account at any time.
If you are having trouble accessing your account please contact our customer care team at firstname.lastname@example.org and we’ll be happy to help.
Please note that once you have been billed for the current month we are unable to process a refund and your cancellation will be automatically actioned for the following month.
Please be aware that for customers who wish to cancel their annual subscription we can only stop this from renewing at the end of your 12 month term and cannot provide a refund for any remaining months.
Please note that requests for cancellation made to our customer care team must be made at least 7 working days prior to billing to ensure this can be actioned in time. We cannot be held liable for any subscription charges that are made if a request for cancellation was made with less than 7 working days notice.
Can I change the frequency of my subscription?
We are only able to offer plants at a monthly frequency. We operate an online shop for those that don’t feel a subscription is right for them.
How does the shop work?
We offer a wide variety of plants, pots and accessories all year round. Simply place your order and we’ll take care of the rest!
Please note that we have a $85 minimum spend for all shop orders after any discount has been applied and doesn’t include the delivery charge.
When will my order arrive?
We’ll let you know once your order has been dispatched. It usually takes our courier partner 5-7 working days to deliver your order from this point. Due to the holiday season and the high volume of orders shipping, delivery times may be a bit longer than normal. We cannot guarantee that plants will arrive in time for Christmas.
Our courier partner will let you know when they expect to deliver your order.
Can I change my order?
Once orders have been accepted by the fulfilment centre we are unable to make any amendments.
Can I change the shipping address provided?
We are unable to change the shipping address once this has been accepted by our fulfilment centre. Please ensure all details are correct before placing your order.
Bloombox Club cannot be held liable for any limitations of customers personal devices when using our website. This includes, but is not limited to: Device make or model, operating system, browser, browser extensions, the use of autofill and third-party payment processors such as Apple Pay or Paypal whereby details are automatically entered.
Only half my order arrived
So we can ship items from our fulfilment centre as quickly as possible and we will occasionally split orders up. We will also do this if our courier is unable to handle your order safely.
It may take an extra working day to get all your items to you, if your order doesn't arrive by end of the next working day please email us at email@example.com with your order number and one of our customer care team will look into this for you.
I have an issue with my order, what can I do?
Please contact our customer care team at firstname.lastname@example.org and we’ll be happy to help you.
Due to the fragile nature of the plants, the occasional leaf may shed whilst being delivered but this will not affect the life of the plant. The leaf will grow back as it becomes accustomed to its new environment.
We will be happy to replace any plants that have arrived significantly damaged and are likely to affect the wellbeing of the plant.
If you have any concerns over damage your order has received please include pictures of any damage to your order and the packaging it has arrived within 3 working days of delivery for our customer care team to assess.
Please note that any queries received after 3 working days from receipt we may be unable to process a refund for your order.
My order hasn’t turned up?
Our fulfilment centre and courier partner work hard to ensure your order is dispatched and delivered as quickly as possible and we’re happy to say the majority of our orders are delivered when our courier partner has said they would.
Sometimes things do go wrong and if you haven’t received any communication from us or our courier partner within 7 working days of placing your order please get in contact with our customer care team at email@example.com and we’ll be happy to look into this for you.
We cannot accept responsibility and may not provide a refund for missing deliveries if:
- Missing deliveries with an expected delivery date provided by the courier are reported to us after 14 days
- Missing delivered with no expected delivery date provided by the courier are reported to us after 30 days
- The courier cannot complete delivery if any part of the final delivery address is entered incorrectly on our website.
Our courier will always make multiple attempts before returning your order to us. In this instance we can only provide a refund for non-perishable items and cannot refund the delivery charge. We also reserve the right to deduct any costs associated with the courier returning items to us.
Can I purchase a gift subscription?
Yes, you can purchase a 3 month, 6 month or 12 month gift subscription.
How does your Gift Subscription work?
After purchasing the gift subscription an e-Gift Card will be emailed to you which can be printed or forwarded to the intended recipient.
Each e-Gift Card contains a unique code and the link for the recipient to redeem their subscription. Please note that the gift subscription will not automatically renew once the final subscription month has been completed.
Once purchased, an e-Gift Card (Subscription) has no cash value and cannot be used in the online shop, exchanged for any other product or service and is non-refundable. No refund shall be issued for part-redeemed subscriptions.
Customers cannot redeem an e-Gift Card subscription and complete an introductory offer and no refund of any difference shall be made.
We are unable to send physical copies of your e-Gift Card.
Customers are able to purchase and redeem more than one gift subscription at any given time. Bloombox Club reserves the right to cancel gift subscription without prior notice if fraudulent or otherwise illegal activity is suspected.
Can I purchase gift vouchers?
Gift vouchers can be purchased in the following denominations; $10, $25, $50, $60 and $100. These will be sent to the email address used at registration. We are unable to send vouchers to a different email address or send out physical copies.
Gift vouchers can be redeemed against any items in the online shop unless otherwise expressly stated on the product page or in any terms and conditions related to promotions or other discounts and cannot be redeemed against subscriptions and gift subscriptions.
Bloombox Club assumes no responsibility for any gift vouchers that are lost or stolen in any way and has no cash value. No change can be given where purchases are less than the value of the voucher being used.
Bloombox Club reserves the right to cancel without notice any gift vouchers issues in error or if any fraudulent or otherwise illegal activity is suspected. Please be aware that gift vouchers are non-returnable.
Can I add a gift message to my order?
A gift message can be added to your order at the basket stage. This will appear on the product invoice included inside the order.
Please note once an order has been accepted we are unable to add, remove or amend any message.
Can I add a discount code / promotion code to my order after placing it?
Unless otherwise expressly stated, discount or promotional codes cannot be used with any other promotion, signing up the Bloombox Club subscription, the purchase of gift vouchers or gift subscription and can only be used once per customer.
Any discount code used whilst signing up to the quarterly, bi-annually or annual subscription will result in the online shop gift card offer being void.
We are unable to apply codes retrospectively to orders that have already been accepted by our fulfilment centre and cannot be held liable for any limitations of customers devices that prevent the use of a discount or promotional code before expiry.
Bloombox Club reserves the right to refuse to honor any discount or promotional code that has been issued in genuine error.
My plant does not look like the one on the website?
The product images provided are for illustrative purposes only and have been photographed under studio conditions.
Please be aware that as our plants are natural products there will be slight variations between the product shown and the product shipped out which we have no control over.
Please be aware that some of our fruit bearing plants may not have any or as many fruits as shown on the product page when it arrives but will grow as the plant is cared for. In some instances the fruit may become detached during transit but will not affect the health of the plant and will grow back.
Pots & Baskets
The materials used in our decorative pots and baskets allow air and water to move through their walls, this helps to prevent root rot and further damage to your plant.
Whilst some of our decorative pots and baskets come with an inner lining, we strongly recommend removing plants from their decorative pot or basket before watering them, allowing the water to drain through before placing the plant back.